Solution Academy

Offering The Support You Need Deserve!

It’s tough out there in today’s economy. Most arts groups operate with a minimal staff so shrinking budgets and downsizing don’t make an already difficult job any easier. So we step up to the plate and provide a safety net of telephone and online support solutions that keep you in touch with our experts to create an environment that bridges social, cultural, & generational divides. All of which offers Gen Y a way to work that’s second nature while providing more experienced employees an accessible way to connect so you can maximize Venture’s full potential.

Support LoginBut there’s good news; Venture provides a system of online and telephone based support that guarantees you’ll get the maximum return for your efforts. We even offer online training and certification programs that actually reward you for learning in the form of discounts to your annual subscription fee.

Venture’s Solution Academy allows members to instantly access on-demand video tutorials and browse the support forum and its simple, easy-to-use interface to find existing solutions or ask new questions; and we measure support board response times in minutes, not days. Telephone based support is designed to provide every member with rapid assistance during the times they need it most so you won’t be wasting precious time with scripted support calls.

Incredible Support

We’ve been promised outstanding customer service so many times we don’t believe it, but Venture delivers it again and again and again. ~ Orchestra of the Swan

Access is restricted to members only; Pro users can enroll as many employees as they wish in training sessions while Standard members can select up to five employees per annual billing cycle. There are never any limits to how many questions you can ask. and since access to online resources is password protected, you can feel comfortable knowing that you’re communicating in a safe environment that you can easily access at any time.

Features

  • Unlimited access to Support Desk forum.
  • Unlimited access to online knowledgebase and tutorials.
  • 30 day set-up telephone support (year-round telephone support available as an account upgrade)
  • Pro users receive accelerated support ticket queuing.

Don’t Settle For Anything Less

The support from Venture is beyond exceptional! Drew is always very quick to respond, eager to teach and always follows through to be sure ‘I got it’. Awesome service! ~ Akustiks

We’re more than just code geeks, we’re experts in the field of arts management so support channels go way beyond basic tech questions and you don’t have to waste time explaining to someone who doesn’t know ballet from Brahms why you need something to work the way you do. In fact, you’ll probably pick up more than a few great ideas from our steady stream of best-practice tips and showcasing what your peers are achieving with Venture.

Venture’s Solution Academy goes far beyond traditional support forum models by focusing on helping you turn creative ideas into actionable results; which means you spend less time asking “how do I fix this” and more time asking “what’s the best way I can make this idea work?”

FAQ: what kind of support does Venture offer?

Online support is unlimited and all questions submitted by 5:00pm CT are answered on the same day. But don’t worry, we’re never going to leave you hanging, if you have an bat-phone level emergency or are feeling overwhelmed, just write or call, we’ll be there to help and you won’t have to worry about getting nickel-and-dimed. All subscribers receive 30 days of unlimited telephone support to help you during the time when you’ll be busiest and year-round telephone support is available as an optional upgrade.