Offering The Support You
It’s tough out there in today’s economy. Most arts groups operate with a minimal staff so shrinking budgets and downsizing don’t make an already difficult job any easier. So we step up to the plate and provide a safety net of telephone and online support solutions that keep you in touch with our experts to create an environment that bridges social, cultural, & generational divides. All of which offers Gen Y a way to work that’s second nature while providing more experienced employees an accessible way to connect so you can maximize Venture’s full potential.
But there’s good news; Venture provides a system of online and telephone based support that guarantees you’ll get the maximum return for your efforts. We even offer online training and certification programs that actually reward you for learning in the form of discounts to your annual subscription fee.
Venture’s Solution Academy allows members to instantly access on-demand video tutorials and browse the support forum and its simple, easy-to-use interface to find existing solutions or ask new questions; and we measure support board response times in minutes, not days. Telephone based support is designed to provide every member with rapid assistance during the times they need it most so you won’t be wasting precious time with scripted support calls.
We’ve been promised outstanding customer service so many times we don’t believe it, but Venture delivers it again and again and again. ~ Orchestra of the Swan
- Unlimited access to Support Desk forum.
- Unlimited access to online knowledgebase and tutorials.
- 30 day set-up telephone support (year-round telephone support available as an account upgrade)
- Pro users receive accelerated support ticket queuing.
Don’t Settle For Anything Less
The support from Venture is beyond exceptional! Drew is always very quick to respond, eager to teach and always follows through to be sure ‘I got it’. Awesome service! ~ Akustiks
Venture’s Solution Academy goes far beyond traditional support forum models by focusing on helping you turn creative ideas into actionable results; which means you spend less time asking “how do I fix this” and more time asking “what’s the best way I can make this idea work?”